Policies
View our policy documents
At our organisation, we prioritise our staff in everything we do, ensuring that both our team and clients receive the highest quality of service. All team members who require it undergo a thorough DBS check, and everyone has received certification in GDPR, Prevent and Safeguarding training.
We are a transparent, and dedicated group, committed to making our policies and procedures easily accessible whenever you need them.
All necessary documents are available here. If you have any questions, please don’t hesitate to reach out!
Appeals Procedure
Playback wants to hear of any concern or complaint that candidates may have regarding any aspect of their programme.
Carbon Policy
Playback is dedicated to reduce its carbon footprint, promote sustainable practices, and demonstrate our commitment to social and environmental responsibility.
Complaints Policy
At Playback we are committed to providing a professional, efficient, supportive, and helpful service to all our service users
Data Protection Policy
This policy sets out how we handle personal information correctly and securely, in accordance with the Data Protection Act 1998, and other related legislation.
EDI Policy
Playback Studio is committed to the principles of Equality and Diversity for its customers, employees, stakeholders, and visitors.
Safeguarding Policy
We are committed to providing a learning environment where service users have the right to be safe, secure, and free from threat and protected from abuse.
IAG Mentoring PDF
This document details Playback's IAG service, what we offer and what you can expect from us. As well as what we expect from our clients.
IAG Policy
This policy ensures that we provide comprehensive and tailored support to empower individuals in making informed decisions about their education, careers, and personal development.